Multiplay are taking steps to seriously drive forward in key areas of our business, especially our online services. Due to our expanding userbase, we need more Support team members to help keep our high support standards, and to deal with growth moving forwards.

Vacancy - Customer Services and Support Technician - Part Time / Full Time

Purpose: Ensure a high level of customer care and quality of service for Multiplays online operations, most notably our hosted services such as game servers, voice comms and dedicateds.

Location: Working from home
Package: £6.08+ per hour depending on candidate
Hours of Work:Casual contract starting at 22 hours/week, increasing or decreasing in line with demand. Support is 24 hours. Expected shifts will be 1pm-1am EST - East Coast US time including some weekend work.

Areas of Work:

Provide support to the Customer Services Manager which will include but not be limited to:

* Ensure timely resolution to customer service, sales and support enquiries
* Responsible for managing ticket queues from within the e-support system
* Responsible for managing all enquiries via telephone and Live Support
* Process on line service orders as required
* Monitor server farm performance metrics and respond to monitoring alerts
* Create and maintain support wiki articles as necessary


Skills and Experience:

* Good written and verbal communication skills
* Competent at both UNIX and Windows systems administration
* Experience in working in a customer service environment
* Competent in network administration, operation and diagnostics
* Good IT literacy


How to Apply:

Candidates should apply online by heading to http://support.multiplay.co.uk and submitting a ticket in the jobs/hr department. You can attach an electronic copy of your CV to the ticket as you create it. Should you wish to contact us by telephone you can call on 020 7100 1337 (Mon-Fri 9am-6pm UK time).

The seat picker and attendance list for insomnia46 are now live!

We have changed the way you pick your seat at insomnia events, you will now only be able to sit in the game area which you have selected, you can change your game area on the seat picker, just click the edit button next to the game type.

The game areas are broken down into the following categories:























Below are the game area maps for insomnia46: Go pick your seats!

If you havent got a ticket for insomnia46 then head over to the tickets page before the 6th June to take advantage of the 20% Early Bird discount.

So, you are now settled down after a week or so of resting, and want to share some of your memories of Insomnia45? We have just the links for you! Check out a summary of some of the best coverage we could dig out from our archive of Insomnia45 photographs and videos.

If you like what you see - do not wait until the tickets go back up to full price - take advantage of our Early Bird offer - and get your BYOC ticket for just £73.60 - thats around £18 per day, and you too can take part in all of this awesomeness on display!

First of all - check out the recently uploaded CSS final video on Fileplay:


CSS Grand Final, TT.Dragons vs Team VeryGames Casted by Joe Miller and Gonzo

More Videos are ready for you to watch over on Fileplay, including the iLive series.

Click here to see a collection of awesome photographs!

Straight off the back of one of the most awesome Insomnia events ever we wanted to give you all the heads up on the first set of tournaments we are hosting at our HUGE Insomnia46 summer event.

Signups will be opening soon, so make sure you get your tickets - we fully expect to sell out this event, and you dont want to miss the gaming event of the year! Do not miss taking us up on the "Early Bird" discount - 20% off your BYOC ticket! Watch for more details in the coming weeks about each tournament, but for now feel safe that we will be hosting the following tournaments.

Counter Strike Source

This will not shock anyone - we are going to have our usual epic CSS tournament, with awesome online qualifiers and a minimum prize pool of £7,500. Thats huge! Tournament Type: BYOC

Team Fortress 2

This is the event the TF2 community has been waiting for! We are hearing about teams coming from the USA and as far as from Australia! Well we did not want to dissapoint them, the prize pool for TF2 is set to a huge £5,000. Tournament Type: BYOC

Modern Warfare 3 (Xbox)

After the great success that was our first MW3 tournament, we wanted to see how big we could go. This time, the minimum prize pool will begin at £3,500 and this tournament will be open to BYOC and TUP ticket holders. Tournament Type: TUP

Starcraft 2

So many people love Starcraft 2, and we are no different. We have boosted the minimum prize fund for this tournament to £3,000 (thats nearly $5,000!) and expect to see some big names, and see if d.BlinG can hold on to his long fought victory. Tournament Type: BYOC

Battlefield 3

Battlefield 3 will be back! Staying with 6v6 Infantry since it works well at Insomnia events. The prize fund will scale with the number of teams taking part. Also expect a separate fun tournament this time. Tournament Type: BYOC

Minecraft

Minecraft was a HUGE success at Insomnia45, and we introduced Spleef and Parkour to the masses. Both were loved and we are bringing them back for your enjoyment to Insomnia46. However, we still want to run the long-running Creative Competition and this time there is a HUGE £1,000 prize pool available for Minecraft players to get a chance to win. Tournament Types: BYOC/F2P

Fighting Games

Fighters at Insomnia45 was an excellent success, so we are going to go HUGE! Make sure you keep your eye out here for more information regarding these tournaments. They will be "PAYG" tournaments, meaning you pay a nominal fee to enter each tournament - 100% of this goes back into the prize pool! Tournament Type: PAYG

Other tournaments

We are also exploring other tournaments. From the old to the new, we would love to hear your feedback as to which games you would like to see! Head over to this post on our community forums to let us know what you think!


Insomnia45 Finals Arena

After the success of the Friday Night Party and the World Famous Classy Saturday Pub Quiz we are proud to announce that they will be returning for insomnia46!

This time we want to make it bigger and better than before:

Rock-band and the Costume Competition - Come rock out on the main stage with Craig "Wizzo" Fletcher followed by the awesome Costume Competition, if you werent in on the action for insomnia45 then make sure you check out all the cool photos from the event.

Stay Classy insomnia - Prove to the world that gamers can be classy and dress up smart for the World Famous insomnia46 Pub Quiz!

For all this and more make sure you dont miss out on the 20% early bird discount and get your BYOC ticket for just £73.60

We hope everyone got home safe from Insomnia45 this week, and that you have managed to catch up on some sleep that will have made you feel vaguely human again!

However, there is still some business from i45 that needs to be addressed: we still have loads of unclaimed raffle prizes here at Multiplay HQ!

Make sure you check your ticket in your pass to see whether it matches any of the numbers below. If it does, you need to send us the raffle ticket with your name, address, email and phone number so that we can send you your prize. If you have won a PC case then we will be contacting you for a £10 contribution towards the postage costs, as it wasnt claimed at i45.

The final date for claiming prizes is Monday 21st May 2012.

And so, the numbers! They are:

Blue A44R8G4K
36, 128, 130, 143, 145, 148, 186, 198, 294, 632, 639, 718, 809, 829, 864, 929

Cream AV342197
4, 73, 195, 225, 502, 503, 534, 626, 883, 893

Dusky Pink AS8ZDG4B
45, 77, 208, 211, 212, 244, 256, 267, 411, 426, 624, 873

Lime Green A244DG4G
15, 155, 255, 284, 398, 421, 453, 592, 724

Orange AW61RG56
352, 361, 481

Yellow AV535895
351, 363, 568, 592, 603, 714, 744, 827, 829, 901, 984

Peach AV658742
96, 431, 444, 773, 775, 778, 838

White A16YYG4F
53, 54, 61, 125, 196, 219, 297, 548, 619, 649, 686, 713, 749, 887, 946

Good Luck! :)

With insomnia45 now over and people recovering from an awesome 4 days of gaming and partying we thought it would be an good time to tell you about the 20% early bird discount!

Available until the 6th June, you can get your BYOC ticket for just £73.60, thats 4 days of gaming at under £1 an hour.

Remember, if you have Gold Discount Status you also get free EAS when you book and pay during early bird.

If you missed out on insomnia45 or if you just want to remind yourself of the good times head over to the insomnia45 coverage page to see all the videos and photos

To purchase you ticket now and take advantage of this incredible deal, head over to our tickets page!

We are pleased to announce that we have secured stock of some great J!NX T-Shirts at insomnia45!

Available next to the Tuck Shop at the event itself, weve managed to drop the price from the RRP of £20-22 down to an awesome show only price of £15 per shirt.

We only have 1-2 shirts in certain combinations of design/size, particularly Small and XXL/XXXL, so make sure you purchase early during the show.

• Diablo III - Special Edition


• League of Legends - 1 Down


• League of Legends - Okay


• League of Legends - Red Buff


• League of Legends - Shark Bear


• League of Legends - Singed


• League of Legends - Warwick


• Minecraft - Creeper Inside


• Minecraft - Logo


• Minecraft - One More Block


• Portal 2 - Atlas and Peabody


• Portal 2 - Wheatley in Space


• StarCraft II - Bronze League


• StarCraft II - Jim Raynor


• StarCraft II - Logo


• StarCraft II - Raynors Raiders Logo


• World of Warcraft - Cataclysm Collectors Edition Logo


• World of Warcraft - Dalaran University

You have not signed up to the tournament you are planning to play in yet?

Well... what are you waiting for?

This is a warning to everyone planning on entering the SC2, CS:S, COD4, TF2, BF3, LoL or MW3 tournaments - we have a pre-event deadline of Sunday 29th April for you to sign up to your tournaments! This is not mandatory, but we can not guarantee you a place in any tournament you sign up to later then this date (but we are nice so we probably will let you play).



Dont forget, you can win thousands of pounds in these tournaments, and many come with awesome physical prizes! To sign up to a tournament, you will need to get your ticket first!

EVGA will be at i45 with NVIDIA and Triple Widescreen on the Currys and PC World stand. Come and test drive the EVGA GeForce GTX 680 SC and Precision X software. Then push your driving skills to the max in the VRX iMotion 3D racing simulator – if you score the fastest lap of the show then you’ll be going home with EVGA’s Superclocked graphics card!


They will also have some UBER cool giveaways… and more graphics card (sur)prizes at the show. Find out more here.