Multiplay are taking steps to seriously drive forward in key areas of our business, especially our online services. Due to our expanding userbase, we need more Support team members to help keep our high support standards, and to deal with growth moving forwards.
Vacancy - Customer Services and Support Technician - Full Time
Purpose: Ensure a high level of customer care and quality of service for Multiplays online operations, most notably our hosted services such as game servers, voice comms and dedicateds.
Location: Multiplay Office - Blackfield, Southampton
Package: £14000+ per year depending on candidate
Hours of Work: Full time contract (minimum 40 hours per week). Likely to involve night shifts and unsociable hours on a rota basis.
Areas of Work:
Provide support to the Customer Services Manager which will include but not be limited to:
* Ensure timely resolution to customer service, sales and support enquiries
* Responsible for managing ticket queues from within the e-support system
* Responsible for managing all enquiries via telephone, Live Support
* Process on line service orders as required
* Monitor server farm performance metrics and respond to monitoring alerts
* Create and maintain documentation as necessary
Skills and Experience:
* Good written and verbal English communication skills
* Experience in both UNIX and Windows systems administration
* Experience in working in a customer service environment
* Competent in network administration, operation and diagnostics
* Good IT literacy
How to Apply:
Candidates should apply online by heading to http://support.multiplay.co.uk and submitting a ticket in the jobs/hr department with the job title in the reference. You should also attach an electronic copy of your CV to the ticket as you create it. If you have any questions, please submit a question in the same place and well do our best to respond.
If you were lucky enough to be part of the Multiplay Community during i28, then you may remember Quiet PC selling products and fitting them for free at their stand. Well the free fitting service is back! If youre looking to purchase a new CPU cooler, PSU or any other product they have available and youre feeling a tad lazy, unqualified to fit or dont have the time, let Quiet PC fit it for you. They know what theyre doing, honest!
They will also be offering a free consultation service for anyone who wants any advice on cooling their PC. Quiet PC specialise in quiet components, but even if noise is not a concern they will still offer suggestions on how to raise your cooling performance.
Quiet PC will be running a number of gaming related competitions on their stand for lots of cool prizes. Make sure you stay up to date with their activity by following them on twitter @Quietpc and liking them on Facebook.
With up to 64 server slots from 48p/0.57 euro each, you can make your own Battle Royale with your friends. Come grab your server today!
Plantronics Gaming Teams Up with Riot Games as Official Headset Partner of the
League of Legends Championship Series
Santa Cruz, Calif. – May 15, 2013 – Plantronics (NYSE: PLT), a global leader in audio communications, today announced it has been selected by Riot Games as the official headset partner for Season 3 of the League of Legends World Championship Series. Plantronics eSports headsets will be used exclusively throughout the series, including the World Championship tournament. League of Legends attracts everyone from beginners to pro players who demand the best gaming peripherals available, and Plantronics headsets feature a powerful microphone, superior sound quality, and long wear comfort critical to successful competitive gaming.
“At Plantronics, we are big League of Legends fans and players, so we are particularly thrilled to be the official headset partner of the League of Legends Championship Series,” said Chuck Frizelle, Head of Gaming at Plantronics. “Our headsets offer competitors a true eSports tournament headset – designed to provide outstanding audio quality in the noisiest LAN environments, while fitting comfortably for marathon gaming sessions.”
“We wanted an official headset partner that produced a headset made specifically for eSports professional gamers, while also offering quality headsets to our audience at all gaming levels and price points,“ said Dustin Beck, Vice President of eSports at Riot Games. “Partnering with Plantronics, we are able to provide an exceptional audio experience for our players throughout the Championship Series.”
Currently the world’s most played online game, League of Legends blends the speed and intensity of an RTS (Real Time Strategy) with RPG (Role Playing Game) elements. Players form teams of unique, powerful champions and battle head-to-head across multiple battlefields and game modes. Throughout 2013, the best players on the planet will compete in the League of Legends Championship Series, a professional gaming league with teams from North America and Europe, featuring multiple regular season matches each week, as well as HD streaming broadcasts available globally for free.
Providing audio excellence across multiple fields, Plantronics Gaming offers a unique live environment eSports headset. Working closely with Riot Games, Championship Series tournaments will exclusively feature Plantronics headsets designed to isolate noise from the thousands of dedicated League of Legends fans that come to experience live matches at events such as Gamescom, PAX Prime and the League of Legends World Championship.
At A Glance: Plantronics Gaming and the League of Legends World Championship Series
• Tournament participants will use Plantronics eSports headsets throughout the series, including the Season 3 World Championship
• Gamers will be able to experience Plantronics retail headsets at the free-to-play LAN areas of various events including the Fall 2013 North American and European Championships
• Weekly North American and European matches will be broadcast online. More information can be found at Gamecom.Plantronics.com
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"The Plantronics GameCom 780 USB headset with Dolby® technologies transforms standard audio into a stunning 7.1 surround sound experience. The noise-cancelling microphone kills background noise so your commands are loud and clear. When you need to take a break, built-in spin joints let the earpods lay flat for easy storage. Need to adjust volume? No problem. The controls are right on the earpods so you’ll always have your eyes on the game. The GameCom 780 is built to last with superhero-strength cords and joints; ultra-comfortable ear cushions and headband let you stay in the game for as long as it takes."
In order to sign up, check out the Online Tournaments page with all the details youll need to enter. Good luck!
ESET UK gave away £10,000 in season 1 of the ESET UK Masters, which saw the epic finals hosted at Insomnia48 in March. Some of the best players in the world faced off in Telford, England and the champion was crowned.
Snute is the reigning champion from Season 1
Season 2 qualifiers will begin soon online, with yet another £10,000 prize fund available for the championship tournament at the end of the season. This will be in the form of online tournaments hosted over on esetukmasters.com and include open tournaments and invitationals.
We are aiming to have the online tournaments take place on different evenings to the Blizzard World Championship Series so everyone can still take part. Also doing this means you can watch the stream and enjoy the tournaments from home! Watch our awesome casting team of John “JoRoSaR” Sargent, Adam “Madals” Simmons and Kaj “Lyrlian” Landman (and potentially some guest casters!) and catch some of the best Heart of the Swarm action on the ESET Twitch channel.
Unfortunately due to tournament licensing we cannot run the ESET UK Masters Season 2 grand finals at the Insomnia49 event, so we have decided to create a brand new event in September especially for our grand finals, with the venue still to be announced. We will still be hosting a qualifier at Insomnia49 for the Starcraft 2 community, so some spaces in the Grand Finals event will be available for the BYOC attendees. We are still negotiating whether we can have an extra prize pool for this qualifier, but expect an announcement about that soon!
One other way you can get involved with the ESET UK Masters is our soon to be launched Season 2 Ladder! Taking place on the esetukmasters site, you will be able to challenge other players on the ladder and see who can be the best players in the community. Earn better seeding positions in our open qualifiers based on your ladder position as time goes on and spot prizes for the most consistent ladder players that play the most games each month!
This Summer we will be expanding our console area once again - this time with the addition of HALO 4. With a minimum prize pool of £2,000 up until we have 32 teams signed up, and scaling all the way up to £5,000 if a 64 team bracket is achieved, and several prize triggers on the way, it’s worth signing up and just having a go, you could walk away with some cash!
Tournament sign ups will be available next week and will be announced in a separate post so keep your eyes peeled! If you havent already grabbed your ticket, head on over to our tickets page and take a look at TUP (Turn up and Play) tickets, which youll need to participate in this tournament. Alternatively, you can bring your own computer/ console and still enter. Its up to you!
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